Inside Sleepnet’s Service Approach
With a focus on customer satisfaction and patient well-being, our service team at Sleepnet is driven by a passion for improving patient care. Understanding the critical nature of our products, our dedicated team operates with precision, efficiency, and a patient-centric approach. Whether it’s routine maintenance, rapid responses to technical issues, or offering guidance, our dedicated service team is here to support patients, healthcare providers, and distributors in delivering the highest standards of care.
We take pride in offering personalized service, ensuring that every customer interaction is individual and meaningful. When you reach out to us, you will speak directly with a knowledgeable representative instead of an automated system. Our commitment to a personalized experience extends beyond a phone call. We ensure that when customers connect with us, they’re speaking to the same person who is familiar with their history and needs, eliminating the frustration of repeating steps with each interaction.
What sets our service team apart is our accessibility and expertise. Our team members possess a wealth of knowledge about Sleepnet products and parts, and this understanding allows us to provide informed answers to customers.
A key aspect of our service is the direct support we offer to hospitals and DMEs. From handling phone calls for new accounts to assisting with set-up, our team ensures a smooth onboarding process. Once a relationship is established, our customers gain direct access to a dedicated contact person, streamlining communication and providing a reliable point of contact.
Our commitment to comprehensive support extends beyond the basics. We assist customers with a variety of situations. In situations where queries require a more technical response, our team goes the extra mile by liaising with Sleepnet’s engineers to ensure accurate and detailed solutions. With a US-based team, our service, engineering, and manufacturing facilities all reside in the same building, making this possible. Whether it’s connecting hospitals with distributors, addressing patient queries, or offering guidance on product usage, our team is committed to going beyond expectations.
Sleepnet’s service team is not just a support function; they are a partner in ensuring that our customers receive the highest level of care, expertise, and personalized attention. To connect with a service representative, contact us or call 800.742.3646.
